日本自11月起有8間7-Eleven受限人力短缺,將改回深夜打烊的老路。其實台灣早有400間門市這麼做,特別是用於紓解人力荒的無人店實驗宣告失敗,2大龍頭改採真人、科技雙管齊下的做法,改造(revamp)新一代便利店。
【便利店改造淺談】
■to revamp 改造
A:FamilyMart opened its second smart store that combines the services of real staff and AI technologies.
(全家開了第2間結合真人與人工智慧科技的智慧型商店。)
B:This might be a better way to revamp current convenience store operation than having unmanned stores.
(這樣的便利店改造模式應該會比無人店更為合適。)
■to halt 暫停、停止
A:People are still used to receiving services from real clerks and having someone to interact with.
(人們還是較習慣真人店員的服務與互動。)
B:But manpower shortage is the main reason why some stores have to halt 24/7 services.
(但人力短缺正是店家必須終止24小時營運的主因。)
■cost-efficient 具成本效益的
A:Technological aids in this respect can help to reduce personnel workload and extend business hours.
(科技支援在這方面便可減少員工工作量並延長營業時數。)
B:Interestingly, the cost-efficient smart vending machine has also become a new battlefield for convenience store giants.
(有趣的是,成本效益高的智販機也成了便利店巨頭的新戰場。)
【延伸關鍵字】
1. compound:複合的
2. to set the stage for:為……做好準備
3. automation:自動化
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